For the most part, I'm going to ask that you not use your mouse or keyboard during our session, unless I ask you to do something specifically. "So you can see that I can move your mouse, and if you go ahead and move your mouse, you'll see that you still have control over it as well. They should choose Allow.īefore you go any further with your support session, say something like: Tell the user that the first thing you're going to do is ask permission to share their screen and access to their mouse and keyboard.Ĭlick the first icon on the Screen Sharing tab and ask if they see the prompt in their chat window, asking for permission. Your window will now display the diagnostic tools you can use during the support session. The end user's chat window will now show that you have begun chatting with them. If you click that, our session will immediately stop and the application you downloaded will be automatically removed from your computer." Whenever I need your permission to do something, you'll see choices it the chat window to Allow or Refuse. "You should see a small window with a bright orange bar with the word "Bomgar" in it. Say to the user something like the following: Why is my bomgar jump client offline install#The Help Button we deploy as a required install to a collection that queries the OU our freshly imaged machines drop into so after the CCM client is ready, it installs. You can go to Software Center and run the same application and it installs fine. Run the Representative Console on your computer, logging in with your NetID and password.ĭouble-click on the user's entry under All Jump Clients. We deploy the Jump Client during the task sequence and it fails to install with error 80004005. Have you gone over the material covered in our What to Say Before You Begin a Session article with the end user? It is important that the end user is comfortable with the notion of remote access before you begin.
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